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You can manage eligible bookings through your HereSpa account at https://www.herespa.com/account/orders. You can also text 1-234-HERESPA (1-234-437-3772) from the phone number used for the booking or call 1-234-HERESPA (1-234-437-3772), option 2. Changes are complete only after HereSpa confirms them.

You can book online, by text, or over the phone. All appointments must be booked through HereSpa, and a payment method is required at checkout. To book online, visit https://www.herespa.com/#book. To book by text, send a text to 1-234-HERESPA (1-234-437-3772). To book over the phone, call 1-234-HERESPA (1-234-437-3772), option 1. Provider availability and confirmation may apply.

HereSpa offers at-home beauty, spa, wellness, grooming, and related services, but categories, providers, prices, service details, and availability vary by region and ZIP code. When browsing services, make sure the ZIP code in the header is set to the location where the service should take place, then open each service card to review details, photos, prices, and selectable options before booking.

HereSpa connects customers with service providers for at-home and on-site appointments. Browse available services for your ZIP code, review the service details and options, book through HereSpa, and the provider comes to the selected address when the booking is available and confirmed. Eligible service concerns are reviewed under the Satisfaction Guarantee.

Yes. HereSpa is designed for at-home and on-site appointments at the location you choose, such as a home, office, hotel, facility, or loved one's address, when the selected service is available there. Enter the correct service address and any access, parking, building, pet, allergy, mobility, caregiver, or other appointment notes during checkout so the provider has the details needed for the visit.

Yes. During checkout, enter the contact number and address where the service should take place, plus any access, parking, allergy, caregiver, mobility, pet, or other appointment notes the provider should review.

Preparation depends on the selected service, so review the service card and checkout details for any requirements. In general, provide a safe, clean, and reasonably comfortable workspace, access to water or utilities if required, accurate address and parking instructions, and any health, allergy, mobility, pet, or caregiver notes. Keep pets and children a safe distance from sharp tools, hot devices, or other service equipment.

Cancellation fees depend on timing and Beauty Membership status. Guests and non-Beauty Members receive a full refund before the day of service, pay a 25% fee otherwise on the day of service, pay a 50% fee less than 90 minutes before service, and receive no refund after the scheduled service time. Beauty Members receive a full refund before the day of service and otherwise on the day of service, pay a 50% fee less than 90 minutes before service, and receive no refund after the scheduled service time. A cancellation is complete only after HereSpa confirms it.

Rescheduling before the day of service has no fee. Guests and non-Beauty Members pay a 25% fee otherwise on the day of service. Less than 90 minutes before service, the fee is 25% if the service is rescheduled within 14 days; otherwise the fee is 50%. After the scheduled service time, the fee is 50% if the service is rescheduled within 14 days; otherwise the fee is 100%. Beauty Members have no fee otherwise on the day of service, but the same less-than-90-minutes and after-service-time rules apply. Suspended bookings that are not rescheduled within 14 days are automatically canceled, and any applicable refund is processed under the policy.

HereSpa is cashless. A valid payment method is required to make an appointment through the Portal, and the payment method submitted at booking is billed on the date the appointment is booked. Secure card, saved-card, wallet, PayPal, Gift Card, or Account Credit options may appear where available. If a Gift Card or Account Credit balance does not cover the full amount due, another payment method is required to complete checkout.

When cancellation refund options are available in your account, you may be able to choose HereSpa Account Credit for an immediate credit or a refund to the original payment method, which may take 7-10 business days. Refund timing and eligibility depend on the booking, payment type, and applicable HereSpa policy.

You are responsible for providing clear instructions and access to free, lawful parking at or near the service location. If free parking is unavailable, the provider may request reimbursement of the actual, reasonable parking fee with a valid receipt. Parking reimbursements are separate from service prices and may be collected through a secure payment link. If you believe a parking fee was charged in error, contact customer care in writing by text or email within 5 days of receiving the payment link.

The Satisfaction Guarantee applies to eligible services booked and paid through HereSpa. Contact HereSpa within 5 days after service completion, or within 7 days for eligible Beauty Member services, if the service quality was materially not met or performed as described or a paid selected option was materially omitted. HereSpa may review for re-performance, rebooking, account credit, or a partial or full refund, subject to the Terms.

HereSpa uses platform messaging and customer-care support for appointments, and provider profile details may be shared before service. Your personal information and address are shared with providers only when needed for your appointment. Before booking, review service details, ratings, photos, and license or credential information when available.

HereSpa is a platform that connects customers with experienced service providers. Provider details, license or credential information when available, ratings, photos, services, and public review history may be available before booking or before the appointment, depending on the service and provider. Eligible bookings made through HereSpa are backed by the Satisfaction Guarantee.

Requirements vary by service and location. Some services require licensed or credentialed professionals, and provider license or credential details will be available before the appointment. Review provider details before booking.

For eligible bookings, you may be able to message the provider from your account or service information page. Responses and later messages are sent by SMS to your phone. For urgent booking changes, cancellation, rescheduling, billing, or customer-care issues, contact HereSpa directly by email, text or phone so the request can be reviewed appropriately.

For time-sensitive help with an active booking or ongoing service, text or call 1-234-HERESPA (1-234-437-3772) from the phone number used for the booking. Include your order details and what is happening so customer care can review the appointment record. You can also use the More Help Options link on your service information page.

For active bookings or time-sensitive help, text or call 1-234-HERESPA (1-234-437-3772). For general customer care, email care@herespa.com. For privacy requests, contact privacy@herespa.com.

If you want to offer services on HereSpa, visit https://www.herespa.com/vendors to apply. You can also email vs@herespa.com with provider questions. Have your service experience and any licenses or credentials required for the services you offer ready when you apply.